Your privacy matters
Hotevance is committed to handling personal information responsibly and transparently. This policy explains what information we may collect and how we use it.
1. Information We Collect
Hotevance may collect information that you provide directly to us, information collected automatically when you use our website, and information provided through third-party services.
Information you provide
Depending on how you interact with Hotevance, we may collect information such as:
- Your name
- Company or organization name
- Email address
- Phone number
- Job title or role
- Property or hotel information
- Information included in enquiries or messages
- Other information you voluntarily submit to us
You should avoid submitting sensitive personal information through website forms unless it is specifically requested and necessary.
2. Information Collected Automatically
When you visit the Hotevance website, certain technical information may be collected automatically. This information helps us understand how visitors use our website and improve website performance.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring pages or websites
- Date and time of visits
- General website usage information
We may use this information for website security, analytics, troubleshooting, performance monitoring, and improving the user experience.
3. How We Use Your Information
Hotevance may use information collected through our website and services for legitimate business purposes, including:
- Responding to enquiries and requests
- Providing information about our services
- Preparing proposals or technology assessments
- Providing and improving our services
- Operating and maintaining our website
- Understanding website usage and visitor behaviour
- Improving website content and functionality
- Preventing fraud, abuse, and security threats
- Communicating with customers and prospective customers
- Complying with applicable legal obligations
We do not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
5. Analytics and Website Performance
Hotevance may use website analytics and performance tools to understand how visitors interact with our website.
These tools may collect information such as page views, traffic sources, device information, approximate geographic information, and interaction data.
Analytics information is generally used in aggregated or statistical form to help us improve our website, content, services, and user experience.
7. Data Security
Hotevance takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
While we work to protect information entrusted to us, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
Hotevance is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights relating to your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
These rights are subject to applicable laws and may not apply in every circumstance.
To make a privacy-related request, please contact us using the information provided below.
11. Children's Privacy
Hotevance's website and services are intended primarily for businesses, hospitality professionals, hotel owners, managers, and other adult users.
We do not knowingly collect personal information from children through our website.
12. Changes to This Privacy Policy
Hotevance may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices.
When changes are made, the updated version will be published on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we handle information.
13. Contact Hotevance
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact Hotevance.